The Oregon Wood Worker® warrants all its products to perform as described in its product literature and to customer's satisfaction. Product may be returned, within 30 days from the date of shipment, prepaid shipping, to the The Oregon Wood Worker®. A full refund for the purchase price of the product will be made to the customer if the product is returned in a saleable condition. /Because of the high shipping costs, it does not make sense to return products from international customers. However, because of our warranty and committment to our customers, we will work with our international customers to answer, assist in all ways to help to get their products operational as designed. We will use Skype and or Facetime and company videos and other means to see that these needs and issues are resolved.